Privacy Policy

Privacy Policy – [March 6, 2019]

NanoXplore Inc. (hereinafter “NanoXplore”, “we”, “us”) know that the protection of your privacy and your personal information is important to you.

The purpose of this Policy is to explain how we collect, use and disclose the personal information you may provide to us and is meant to comply with all applicable Canadian legislation and, when applicable, with the General Data Protection Regulation (“GDPR”).

This Policy applies to personal information that is in NanoXplore’s possession or that is under its control, including information that it may transfer to a third party for warehousing or processing purposes.

This Policy does not apply to information about employees or its suppliers.

By using this website or any other NanoXplore site or interactive banner ads, you signify your acceptance of our Policy. By submitting your information, you also agree that it will be governed by our Policy.

Please note that this Privacy Policy applies only to our websites and not to websites of other companies or organizations to which our sites may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. NanoXplore does not endorse, and is not responsible for, these linked websites.

Your consent can be withdrawn at any time, subject to legal and contractual restrictions and a reasonable notice. Please note that if you choose to withdraw your consent, NanoXplore may not be able to provide you with certain products or services.

NanoXplore only collects personal information about you that is necessary for the purposes of establishing, managing and maintaining our relationship with you. For example, personal information may be collected when you submit questions, comments or suggestions by telephone or electronically.

Personal information is any information which relates to an individual and allows that individual to be identified, whatever the nature of its medium and whatever the form in which it is accessible, whether written, graphic, taped, filmed, computerized or other. Information concerning a company or a partnership is not personal information.

Personal information that is collected may include, but is not restricted to, identification information such as your first and last name, your home address, your telephone number and your email address.

In most circumstances, we will obtain your personal information directly from you. However, we may also collect personal information about you from outside sources with your consent or without your consent if the law so authorizes, such as when the collection from a third person is necessary to ensure the accuracy of the information you have provided, if the source is legally allowed to disclose personal information about you.

This website is not intended for children and we do not knowingly collect data relating to children.

NanoXplore may use your personal information for the following purposes:

  • to identify you as a user of our website and as a client of our stores, if applicable;
  • to establish and maintain our business relationship with you;
  • to provide you with ongoing service;
  • to improve our products and service offerings, including the use of this website;
  • to communicate with you when you submit questions, comments or suggestions;
  • to provide you with information about our business, products and services that may be of interest to you;
  • to administer our sweepstakes and contests;
  • to prevent errors and fraud;
  • to comply with our legal obligations.

NanoXplore may also use your personal information to compile statistics. However, these statistics will not allow you to be identified.

NanoXplore recognizes that, except in the cases and under the conditions described hereinafter, the communication of your personal information requires your consent when your personal information is communicated to a third person.

Access within NanoXplore does not require your consent, but is strictly limited to the persons for whom such information is necessary for the performance of their functions and duties.

NanoXplore may also share your personal information, without your consent, with agents, mandataries, consultants, data processors, service providers and other parties who require such information in connection with NanoXplore’s activities or to assist NanoXplore with administering our business relationship (assisting with promotions, providing technical assistance for the website, etc.). Such agents, mandataries, consultants, data processors, service providers and other parties will contractually guarantee to NanoXplore that they will use your personal information exclusively to provide specific services and that they will keep it confidential in accordance with this Policy and return it to NanoXplore once the service has been provided, without keeping any copy.

NanoXplore may also, without your consent, communicate your personal information contained in a file it holds on you as authorized or required by law.

In each situation where NanoXplore may disclose your personal information, it will endeavour to not disclose more personal information than is required under the circumstances.

Please note that in the event that the third party to whom NanoXplore discloses personal information about you is located in a foreign jurisdiction, local laws may otherwise allow your personal information to be accessed by third parties without your consent.

Your use of NanoXplore’s websites allows us to automatically compile tracking information that may include the Internet Protocol (IP) address of your computer, the operating system you are using, the identity of your Internet service provider, the date and time you accessed this website, the previous website which allowed you to link with this website, and the content viewed and downloaded from our website.

To achieve this, this website, like most websites, uses cookies that are stored on your computer when you visit us. NanoXplore and its services providers such as Google and Facebook will use this information to personalize its website based on your preferences, including the advertisement (behavioral advertising), and to create aggregate tracking information reports to assess this website’s traffic patterns and uses to improve it for you.

Behavioral advertising allows NanoXplore users, who are already interested in our products, to have access to our publicities on our partners’ websites by analyzing the cookies and adapting the publicity content based on online behavior

We invite you to consult our partners’ policies on behavioral advertising at:

With most Internet browsers, you can erase cookies from your computer’s hard drive, block the creation of cookies or receive a warning before a cookie is stored, although doing so may affect your use of this website and your ability to access certain features of this website. Please refer to the Ads Setting and Network Advertising Initiative websites, and to your browser instructions or the help section of your browser to learn more about these functions.

NanoXplore has put in place a series of security safeguards to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, regardless of the format in which the information is held.

These security safeguards include physical measures, organizational measures and technological measures that are reasonable given the sensitivity of the information, the purposes for which it is to be used, the quantity and distribution of the information and the medium on which it is stored.

NanoXplore also takes the necessary measures to ensure that all its managers and employees are trained on the contents of this Policy and understand that they are required to conform to it at all times. 

NanoXplore further recognizes that it is important to keep personal information accurate, complete and up-to-date, and takes reasonable steps to ensure the accuracy and completeness of the personal information it uses or discloses. However, you are responsible to inform NanoXplore of any significant changes in your personal information which may occur during the course of our business relationship.

NanoXplore will destroy, erase or make anonymous your personal information that is no longer required to fulfill the identified purposes, legitimate business purposes or legislative requirements.

All questions or concerns regarding this Policy or about the collection, use and disclosure of your personal information, including requests for access or rectification, should be made in writing to:

Head Office

4500 Thimens Blvd,
Montreal, QC
H4R 2P2

You have the right to consult and obtain communication of your personal information which is contained in a file held by NanoXplore. You can also request that information which is inaccurate, incomplete or equivocal be rectified, and that information not justified by the purpose of the file be deleted.

NanoXplore will respond to every request for access and rectification within 30 days of receiving the written request. In the event that NanoXplore cannot provide access to or rectify your personal information, it will inform you of the reasons why and will provide you with any recourse available.

This section only applies to the processing of personal information in the EEA, to the extent that such processing occurs while the individuals concerned are in that area and where the processing activities are related to offering goods or services or the monitoring of their behavior that takes place in the EEA. The provisions of this section shall take precedence over other provisions of the Policy, insofar as they deviate from each other.

9.1 Consent

If your consent is given in a written declaration that relates to other matters, NanoXplore will make sure that the request for consent to the processing of personal information is clearly distinguishable. NanoXplore is required to obtain your explicit consent for the processing of data relating to ethnic origin, a person’s sex life or sexual orientation, political opinions, religious or philosophical beliefs or trade union membership, data concerning health or genetic or biometric data.

 9.2 Collection, retention and use of personal information

As stated above, NanoXplore will not keep personal information for longer than necessary to achieve the purposes for which it was collected and NanoXplore will make reasonable efforts to specify in advance the time period during which personal information will be retained, or the criteria used to determine that period.

 9.3 Automated decision-making

NanoXplore recognizes that you have the right to know if your personal information is being processed by an automated decision-making process. Upon request, NanoXplore will provide you with information about the reasoning behind the automation. Unless otherwise required or authorized by law, you have the right not to be subjected to a decision based solely on automated decision-making process, if said decision produces legal effect on you.

9.4 Data protection impact assessment

NanoXplore will carry out a data protection impact assessment prior to using new technologies if it is likely to result in a high risk to the rights and freedoms of individuals, including the right to privacy.

9.5 Right to erasure

If the law so authorizes, you have the right to obtain from NanoXplore the erasure of your personal information without undue delay.

9.6 Accuracy and safeguards

NanoXplore will implement, before the collection of personal information, appropriate technical and organizational measures such as pseudonymisation and data minimisation.

NanoXplore only shares personal information with other parent companies or outside agents, mandataries, consultants, data processors or service providers which provide sufficient guarantees that appropriate safeguards are in place to protect individuals’ personal information. The processing of personal information by parent companies or outside agents, mandataries, consultants, data processors or service providers is governed by a contract or another legal document.

9.7 Complaint procedures, right of access and rectification

NanoXplore will facilitate your right to access, rectify and obtain your personal information. You can always obtain from NanoXplore a confirmation as to whether or not your personal information is being processed.

Any rectification or erasure of your personal information shall be communicated to each third party to whom the personal information has been disclosed.

We reserve the right to change this Policy at any time. We will do so by posting a revised Policy on this website. The date of the version of this Policy is stated at the top of the page. Please review this Policy periodically. Your continued use of this website following the posting of changes to this Policy will mean that you accept those changes. We recommend that you print a copy of this Policy for your records.